Protecting your private information is our priority. This Statement of Privacy applies to www.sparklestories.com, and Sparkle Stories, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Sparkle Stories, LLC include Sparkle Stories’ streaming service at www.sparklestories.com and app.sparklestories.com, as well as the Sparkle Stories Store at shop.sparklestories.com. The Sparkle Stories website offers both audio streaming service as well as story collections via purchase and download. By using the Sparkle Stories website, you consent to the data practices described in this statement.

 

What information does Sparkle collect?

We collect information from you when you interact with our company by doing things like registering on our website, placing an order, or subscribing to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter one or more of the following:

  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number

If you purchase Sparkle Stories's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for the purpose of communicating with you in relation to services and/or products you have requested from us (without limiting ourselves to this purpose). We also may gather additional personal or non-personal information in the future.

 

What does Sparkle use your information for?

Any of the information we collect from you may be used in one or more of the following ways:

  • To process transactions. Your transaction information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To inform you of other products or services available from Sparkle Stories and its affiliates.

  • To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

  • To personalize your experience. Your information helps us to better respond to your individual needs.

  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

 

Does Sparkle collect information in other ways, such as tracking?

Sparkle Stories may keep track of the websites and pages our users visit within Sparkle Stories in order to determine what Sparkle Stories services are the most popular. This data is used to deliver customized content and advertising within Sparkle Stories to customers whose behavior indicates that they are interested in a particular subject area.

Information about your computer hardware and software may be automatically collected by Sparkle Stories. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Sparkle Stories website.

 

How do we protect your information?

Sparkle Stories secures your personal information from unauthorized access, use, or disclosure. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Sparkle Stories utilizes Stripe.com, a secure merchant processor, to manage all subscription payment transactions with full PCI Compliance.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

 

Does Sparkle use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information to enhance your experience on the site. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Sparkle Stories pages or register with Sparkle Stories site or services, a cookie helps Sparkle Stories to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Sparkle Stories website, the information you previously provided can be retrieved so you can easily use the Sparkle Stories features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sparkle Stories services or websites you visit.

 

Does Sparkle disclose any information to outside parties?

Sparkle Stories does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Sparkle Stories may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Sparkle Stories, and they are required to maintain the confidentiality of your information.

Sparkle Stories may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sparkle Stories or the site; (b) protect and defend the rights or property of Sparkle Stories; and/or (c) act under exigent circumstances to protect the personal safety of users of Sparkle Stories, or the public.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Does Sparkle link to outside content?

The Sparkle Blog contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

 

How might Sparkle communicate with me?

From time to time, Sparkle Stories may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Sparkle Stories or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Sparkle Stories, you may opt out of such communications by clicking "unsubscribe" at the bottom of any email or newsletter.

If at any time you would like to unsubscribe to the Sparkle Stories subscription series, you may change your preferences by clicking the “My Account” link at the top right-hand corner of any page.

 

Can I see, change, delete, or restrict access to my personal data?

Yes. You have the right to access, rectification, opposition, erasure (“right to be forgotten”), and right to restriction of the processing of your personal data. Send requests to Sparkle Stories, customerservice@sparklestories.com or to Sparkle Stories, 1100 Taulbee Lane, Austin, TX, 78757.

 

Do you keep old information?

Yes, as long as it’s necessary and relevant to what we do. We might keep information from closed accounts to comply with the law, fight fraud, resolve disputes, troubleshoot problems, enforce our terms of service, and do anything else required by law. We’ll always handle your information in accordance to this privacy policy, and only for as long as the law allows. After that, we’ll destroy or anonymize your data.

 

Your Consent

Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

 

Changes to our Privacy Policy

Sparkle Stories reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

www.sparklestories.com
customerservice@sparklestories.com
802-391-4548

Effective as of May 1, 2019

Sparkle Stories